Troubleshooting

The banner is a placeholder

Select the slideshow section, open its slide block, and choose a real image. Desktop and mobile images are separate optional settings.

A section says it has no content

Check the chosen product, collection, menu, text block, or metafield. Certain sections remain hidden on the live storefront when no supported content exists, even if Shopify shows a placeholder in the editor.

The cart is empty after clicking Add to cart

First check whether the product has a valid selected variant and available stock. Repeat the test outside the theme editor. If it still fails, record the browser console errors and the specific product URL.

Only one currency or language is shown

Verify Shopify Markets and published languages before changing theme code. The selector only reflects available choices.

A mobile layout looks different

Use the mobile theme preview and a real phone browser. Check any mobile-specific image/height, layout, and typography settings for the section concerned.

I changed settings but nothing happened

Check for unsaved editor changes and refresh the standalone storefront preview. Some product content is edited under Products, not in the Theme Editor.

Reporting an issue

Include the theme version, page URL, browser/device, steps to reproduce, expected result, actual result, and a screenshot. Never share storefront login passwords or API tokens.